Privacy Policy

At Trip Nusa Nadhi, we are committed to protecting your personal data and ensuring a safe and transparent browsing and booking experience. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or book any of our services, including tours and fast boat transfers.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily by customers during booking or inquiries:

• Full name
• Phone number / WhatsApp number
• Email address
• Passport details (if required for certain tours)
• Pickup & drop-off location
• Payment-related information (processed securely via our partners)

1.2 Non-Personal Information

Automatically collected when browsing our website:

• IP address
• Browser type
• Device type
• Pages visited
• Cookies and tracking data

This data helps us improve website performance and user experience.

2. How We Use Your Information

Trip Nusa Nadhi uses customer information for the following purposes:

• To process bookings and issue confirmations
• To communicate schedules, updates, or operational changes
• To provide customer support before, during, and after your trip
• To improve our website, services, and customer experience
• To meet legal and regulatory requirements
• To protect the safety and integrity of our operations
• We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only when necessary, including:

• With partner fast boat operators for ticket issuance
• With tour guides, drivers, or coordinators involved in your booking
• With payment gateway providers for secure transactions
• With government authorities when required by law
• All partners are required to respect confidentiality and follow proper data protection practices.

4. Data Storage & Security

Your information is stored securely using industry-standard protection methods, including:

• Encrypted systems
• Restricted internal access
• Secure payment processing (handled by trusted third-party providers)
• Although we strive to protect your data, no online system is 100% secure. We encourage you to maintain the security of your personal devices and connection.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve page loading speed
• Remember your preferences
• Analyze user behavior to enhance website performance
• Support marketing and retargeting campaigns
• You may disable cookies through your browser settings, but this may affect website functionality.

6. Your Rights as a User

You have the right to:

• Request access to the personal data we store
• Request corrections to inaccurate information
• Request deletion of your personal data (where legally permitted)
• Opt out of promotional messages at any time
• Withdraw consent for data collection where applicable

To request any of the above, contact us through the details provided on our website.

7. External Links

Our website may contain links to third-party websites. Trip Nusa Nadhi is not responsible for their content, security, or privacy practices. We encourage you to read their privacy policies separately.

8. Updates to This Policy

Trip Nusa Nadhi may update this Privacy Policy from time to time to reflect changes in our services, operational needs, or legal requirements. The latest version will always be available on this page.